General Questions
Q: What is RAFAEL AZIZ?
A: RAFAEL AZIZ is a New York-based brand specializing in luxury designer socks that combine traditional Eastern artistry with modern fashion trends. We offer high-quality, stylish socks for men and women.
Q: Where are RAFAEL AZIZ socks designed and produced?
A: Our socks are designed in New York and produced in Turkey.
Product Information
Q: What materials are used in RAFAEL AZIZ socks?
A: We use premium materials such as combed cotton to provide comfort, breathability, and durability.
Q: Do you offer different sizes?
A: Yes, our socks are available in various sizes to ensure a perfect fit for everyone. Please refer to our size chart on each product page.
Q: Do you offer a guarantee on your socks?
A: Yes, we offer a lifetime guarantee on all our socks.
Ordering and Payment
Q: How can I place an order?
A: Orders can be placed directly through our website. Simply select your desired products, add them to your cart, and proceed to checkout.
Q: What payment methods do you accept?
A: We accept various payment methods including Amazon Pay, American Express, Apple Pay, Diners Club, Discover, Meta Pay, Google Pay, JCB, MasterCard, PayPal, Shop Pay, UnionPay, Venmo, and Visa.
Shipping and Delivery
Q: Do you offer international shipping?
A: Yes, we ship our products worldwide. Shipping costs and times vary based on the destination.
Q: How long will it take to receive my order?
A: Standard US shipping typically takes 3 business days. We also offer free shipping on all US orders.
Returns and Exchanges
Q: What is your return policy?
A: We offer free returns and exchanges for all US orders. Items must be unused with labels and packaging intact. For more details, please visit our Return Policy page.
Q: How do I initiate a return or exchange?
A: To start a return or exchange, please contact our customer service team with your order details.
Corporate and Bulk Orders
Q: Do you offer corporate or bulk orders?
A: Yes, we provide options for corporate gifting and bulk purchases. Please contact us for more information and special pricing.
Customer Support
Q: How can I contact RAFAEL AZIZ customer service?
A: For any inquiries, please reach out to us via email at hello@rafaelaziz.com or through our Contact Us page.
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Frequently asked questions
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